Fintech giant OPay has firmly debunked viral social media claims alleging that customer accounts were wiped, deposits lost, or that the company had shut down operations.

In a statement posted on its official X handle on Friday, the company described the allegations as “false, malicious, and misleading,” assuring users that their funds remain secure.

“Our attention has been drawn to false, malicious, and misleading rumours in the media and on social platforms claiming that customer accounts have been wiped out, deposits lost, and operations shut down. These claims are entirely false and fabricated,” the company stated.

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OPay stressed that all customer balances are “safe, intact, and fully accessible,” adding that the platform is operating normally and remains financially strong.

The company also highlighted its compliance with regulatory standards.

“As a licensed institution regulated by the Central Bank of Nigeria (CBN), with customer deposits insured by the Nigeria Deposit Insurance Corporation (NDIC), OPay maintains strict adherence to regulatory standards, transparency, and customer protection,” it said.

The fintech warned individuals spreading misinformation to stop or face legal action.

“We urge anyone spreading such claims to come forward, and anyone with verifiable proof that funds were removed from their accounts without authorisation to present it. OPay will pursue appropriate legal action against perpetrators spreading these false rumours.”

The firm advised customers to ignore unverified posts and rely only on updates from its official channels.

This clarification follows brief, isolated access issues on the OPay app earlier in the week, which the company resolved within minutes. OPay reiterated that rumours about lost funds or shutdowns are unfounded and should be disregarded.